The Air india will be grounded Soon

Apology to all my readers for writing this post really late.

Took a flight to New Delhi, using IC 869, couldnt stop being amazed by what these people do.
If you want to see an organization which still is using the methods of 1980's and not only think, but rather
believe that the customer is not at the centre of their service model, You must really travel using
AIR INDIA.

One organization which poinered the flying experience of most of the Rich people in India during 80's and 90's still lives in the same world.
The flight which was supposed to start at 8:05 started at 8:35, and No reason what soever was shared about the loss of time.
It reached New Delhi 1 hour 4 Minutes late from the designated time of 10:45, imagine people having sequenced flights.
The AC stopped working every time the plane was about to land and/or takeoff ( It goes via Nagpur and stays at Nagpur Airport for 40 Minutes).
No reason given.
The Airhostess and Cabin crew felt out of touch, doing routine job.

 My objective is not to crticize them but to remember that these are the places when a Big organization starts to sink in its own prior success.

They offer absolutely no service for which they deserve customers attention.

Just an example,
The Boarding pass of Two flights both leaving at same time from same destination. on 29th May Saturday from Raipur Airport

1. Air India from backside

2. KingFisher from Front and Back

You can see How Kingfisher is working on every single POI( Point of interaction) with their customer.

Now you decide who must be the Star Airlines, and whose employee will go for a strike.

If anyone from Air India Reads this

" Give all your cabin crew a ticket to fly with Kingfisher and see How they make Customer go "WOW" for their service.

The Thought

" Market has become very fragmented and so has become the media channels. Doing things what used to give result will no longer be of any value. Businesses must understand that its the Little act of kindness and gestures which makes the repeat customer."